Core Return PolicyUpdated 3 years ago

Core Returns:

• Core returns are 100% the responsibility of the customer.
  • Bostech does give an option to purchase a return label during the time of product purchase to ease the process. Core return labels purchased are emailed to the customer per the email address provided.

Core Return Procedure:

• All core returns must have an RMA (Return Authorization) number clearly written on the package, obtained through Bostech Customer Service
• Clearly identify your return as "Core"
• Make sure all fluids are drained from the returned item.
• Make sure to properly package and seal the return package
  • cores lost in shipping due to improper packaging will not be credited. (Boxes not taped securely)
• Cores damaged in shipping due to improper packaging will be subject to deductions or denied core credit.
• Cores must be returned within 90 days to receive credit. Cores returned after the 90 days from purchase period will be credited at the discretion of the manufacturer.
• Core credits are NOT guaranteed.

Non-accepted Cores:

• Cores must be considered to be rebuildable for credit, the following are un-acceptable cores and will receive to credit:
  • Burnt
  • Water Damaged
  • Missing parts
  • Disassembled
  • Broken
  • Damaged connectors
• Refer to "Non-Acceptable Cores" in technical information for more information